Customer Story:
Hermann & Henry Eyecare
Claim errors reduced by 40%
“Efficiency that lets us focus on patients”
Location
Pickerington, OH
Specialty
Full-scope optometry, family vision care
Solutions
MaximEyes EHR, Practice Management, EVAA Billing Assistant, EVAA Virtual Assistant
For more than 25 years, Hermann & Henry Eyecare in Pickerington, Ohio has partnered with MaximEyes to evolve how they deliver patient care. What started as a two-doctor practice has grown into a thriving three-doctor, 18-person team powered by automation, AI, and a deep commitment to continuous improvement.
A Partnership Built on Innovation
“We’ve been with MaximEyes for over 25 years and couldn’t be happier. They’ve grown with us and always stayed ahead of the curve.”
Hermann & Henry’s secret to long-term success? Technology that works with their team. From customizable workflows to intelligent automation, MaximEyesAI has helped the practice scale efficiently—without adding administrative burden.
How They Transformed Their Practice
Streamlined Charting
Custom workflows and automation allow doctors to finish documentation before leaving the exam room.
“We have far fewer clicks per patient and can see 3–4 more patients per doctor per day.”
Smarter Billing & Payments
Eligibility checks, claims, and payment posting run automatically in the background.
“We don’t have a staff member spending eight or nine hours a day on that anymore.”
24/7 Patient Engagement
Text reminders, online scheduling, and EVAA Virtual Assistant keep communication effortless.
“EVAA has been phenomenal—it saved us so much time in scheduling and dropped phone volume dramatically.”
The Results
“AI hasn’t replaced our staff—it’s empowered them. It lets everyone focus on what really matters: the patient experience.”
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