A Fresh Start with an Efficient, Reliable Eye Care Software
After struggling for nearly a decade with her previous eye care software, Dr. Hilary Hawthorne was ready for a positive change. She needed a new system that solves problems rather than creating obstacles.
Spend a few minutes with Dr. Hawthorne as she shares how MaximEyes eye care software became the perfect solution for Community Eye Center Optometry.
What led you to switch from VersaSuite to MaximEyes?
I was wandering the exhibit hall at the Great Western Congress of Optometry with a colleague who stopped at the MaximEyes booth. She was raving about their latest software update and the ease of use in the new MaximEyes cloud-based version.
Some of the issues our practice struggled with in our old software included inefficient project management, unsatisfactory updates, and disappointing customer service. My colleague recommended that I take a tour of MaximEyes since I was evaluating two other EHR systems, and I am glad I did!
After spending time with the MaximEyes team and seeing the software in action, I knew that MaximEyes was the right choice for three main reasons:
- Affordable costs
- Reliable data conversion
- Responsible and efficient support team
How was the data conversion and onboarding with MaximEyes?
The data conversion and onboarding process played a crucial role in ensuring a smooth transition for my staff. I was nervous about converting my data at first. Making a software change after ten years can be challenging. However, the data conversion went smoothly and we adapted quickly with ongoing training and live support.
I owe a huge thanks to Vinkle for keeping me on schedule during the onboarding phases. On our Go Live date, my office was up and running mainly due to the training modules within the built-in Learning Center.
How was the learning curve with MaximEyes?
I’m impressed with the MaximEyes learning center as it empowers my staff with easy access to training materials, tutorials, videos, recorded webinars, FAQs, and more. Having these resources available from within the software increases our staff productivity, reduces downtime, and contributes to effective training.
Because information is easy to find in the Learning Center, we were able to quickly set up key modules such as Patient, Scheduler, Encounter, and Inventory. These allow us to focus more on patient care.
What MaximEyes features elevated your patient care the most?
- Early and Saturday Support Hours: Support is available Monday through Saturday to ensure we receive timely assistance whenever we need it.
- Advanced Inventory Analytics: Significantly improved from our previous practice management system by providing better tracking, reconciliation and reporting.
- Integrated Two-Way E-Prescribing: Simplifies managing prescribed medications with pharmacies. The two-way integration automatically imports the patient’s drug and medication history into their records, which makes it easy to identify if they are at risk for medication non-adherence.
- Comprehensive and Customizable Encounter Module: Customizing encounter forms, templates, and workflows speeds up exams. I can document patient information with fewer clicks by selecting the diagnosis and procedure codes I use most often, which ensures accurate documentation and billing.
- Billing and Insurance Payment Management: The Insurance Ledger and Payment Manager tools in MaximEyes provide accurate financial tracking. We can generate reports in seconds.
- Flexible Appointment Scheduler: Customizing the Schedule Manager is easy, as we can build and change schedule templates in seconds. Quickly searching for open appointments is a huge time saver.
- Patient Portal Tools: The patient portal lets us connect with our patients by replying to their questions and providing them with medical records from recent visits via a secure portal. We can easily comply with the FTC Eyeglass and Contact Lens Rules by providing them with a digital copy in their patient portal. Patients can also fill out online medical history forms before they arrive for a quicker check-in.
- Task Manager Tool: We’re now saying goodbye to the countless post-its left on everyone’s workstation, only to get lost or unread. With the built-in Task Manager, I assign tasks digitally instead of relying on sticky notes.
How has MaximEyes strengthened patient engagement?
Built-in patient engagement tools have made a noticeable impact because of the following:
- Two-Way Texting: Makes communication more convenient. Our patient pickup reminders are done almost exclusively through texting–it’s what patients want.
- Online Scheduling: Allows patients to book appointments at their convenience, saving a huge amount of time. We can also customize the resource schedule and quickly view, manage, and reschedule patient appointments.
- Automated Appointment Reminders: Text and email reminders reduce staff time by several hours a week, which they used to spend calling patients.
What advice would you give to other practices looking for eye care software?
I highly recommend choosing MaximEyes. The software has truly transformed our practice, making operations smoother and saving me a great deal of daily stress. Investing in MaximEyes will enhance your efficiency and improve patient satisfaction.
Get to know MaximEyes—an EHR & practice management software that delivers on its promises. Schedule a quick introductory phone call or request more information. Regain control of your time. Spend more time on what matters most—your staff and patients.
About Hilary Hawthorne, OD: Dr. Hilary Hawthorne graduated from Pacific University College of Optometry in Forest Grove, OR. She completed an externship program at the Naval Medical Center’s Optometry Clinic in San Diego, CA. Dr. Hawthorne serves on various state and national committees to advocate for pro-optometry state legislation and be part of membership development for the American Optometric Association.
